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SHOP

POLICIES

& FAQ

Liz Payne textile embroidery beading artwork

Thank you for your support by shopping at www.lizlpayne.com

PLEASE FIND THE NITTY GRITTY INFORMATION REGARDING PAYMENT, SHIPPING & DELIVERY TERMS. BY PURCHASING THROUGH www.lizlpayne.com YOU AGREE TO THESE TERMS - THANK YOU

 

PAYMENT

Payments can be processed through via credit or debit card or Apple Pay at checkout and all prices are in Australian Dollars (AUD$). For conversion rates for your country currency check out www.xe.com

 

SHIPPING

All artworks and wearable items are carefully packaged and shipped to you from my studio in Sydney, Australia as soon as possible (usually within 3 days), unless otherwise stated. Small orders (eg tea towels, jumpers etc) are shipped via Australia Post and include tracking. International orders are sent with tracking through Australia Post. I am happy to organise express shipping, with added extras like signature on delivery - just let me know once you check out by emailing liz@lizlpayne.com

 

For larger/original artworks or those too fragile - a specialised courier is arranged for freight to ensure your new artwork arrives safely and promptly to your door! Shipping for these orders can vary according to the location and I do my best to accurately quote these shipping costs. By continuing your purchase,  you agree to all terms set out in this FAQ. I am happy to provide an exact shipping estimate BEFORE purchasing an artwork, please email me for direct for a quote. 

 

All fees, duties and international taxes are the responsibility of the customer.

Please note once orders are shipped I can not be held liable if there is an delay in your artwork being delivered, or for loss or damage. If there does happen to be a delay of your artwork being delivered, please rest assured it might still be being processed through customs. You may have to pay an additional fee or duty tax to receive your item. If for any reason you are concerned with shipping or would like to discuss other options, please contact me and I am happy to organise something directly with you. By completing your purchase, you agree to these terms.  

 

RETURNS

In the event you are unhappy with your item, please let me know within 7 days of receiving your purchase. I can not exchange jewellery. Please make sure you read the product descriptions and shipping information before purchasing. In the (I hope!) unlikely event you are unhappy with your purchase please let me know with photographs and a description of what is wrong within 7 days of receiving your purchase. Please keep in mind I can not be held responsible for any loss or damages whilst an item is in transit. My work takes a long time to make and I ensure my items treated the same by being carefully bubble wrapped and packaged to ensure the safety and promptness of its arrival to you. Thank you.

 

© All original artworks, images & text published on this site remain copyright of Liz Payne.

DO NOT PRINT OR REPUBLISH ANY IMAGES OR INFORMATION ON THIS SITE WITHOUT PRIOR PERMISSION. 

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